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Online Banking Open 24/7
My Debit Card has been lost or stolen – Help!
During business hours call: 256-878-8799 or 877-606-2265
After business hours call: 800-264-5578
SecurLOCK Equip is an easy-to-use mobile app that puts the power to protect your credit and debit cards in your hands. Simply use the app to turn your card on or off in real time as needed. Or customize your card by setting permissions.
With SecurLOCK Equip, the power to protect is in the palm of your hand.
We understand that a debit card is very important to you. Cards are ordered that day you open your account and you should receive your card within 5-7 business days.
Call 1-800-448-8268 and have your PIN number ready.
Your PIN will arrive separately, 2-3 business days after your card.
Yes, this is for your fraud protection. ATM limit is $500 and Merchant is $5,000
There can be several conditions or reasons why your debit card isn't working. Are you over your spending limit? Has your account been locked? (Again, could have several reasons). Please contact a customer service representative at 256-878-8799
Not in the traditional sense. You may use your card as a debit (requires PIN) or as a credit (signature) but they both come out of the account tied to the card.
Now that you have your account opened at the bank you will need to enroll in online banking. You can enroll online Opens a New Window any time.
Business customers will be enrolled by their company administrator or by a bank employee. Please check with your account officer or contact us if you did not receive login information.
If you are unsure of your password you can reset it. Just enter your username and, instead of attempting your password, select "Reset Your Password?" You will then have the opportunity to reset your password by completing the multi-factor authentication.
The one-time security code is triggered by a risk engine that uses several forensic profiling methods. Several risk factors are evaluated to determine if the system believes this is a normal login by you the customer or if there is potential this could be fraud. The primary risk factor is "have we seen this user with this device before." Subtle changes to where and how you login can trigger the additional security as well as the following examples:
If you are locked out and it is after hours you can simply use the reset password link that you will find after entering your username
Note: If you were locked out via your mobile app you will have to wait 24 hours before regaining access even after being unlocked. You will be able to access eBanking via the website during this time period.
Absolutely! If you don't already see your loan via your eBanking profile we will gladly add it for you. You can make your payment via the "Pay and Transfer" option. If you do not have a checking or savings account with Vantage Bank, you will have to make your payment via your current bank's bill payment function or link your external account before paying.
Normally, all accounts are added to eBanking at the time of account opening. If you do not see an account that should be there, please send us a Secure Message through eBanking or contact the branch of your choice and we will gladly add it for you.
To add customer nicknames to your account(s) just log in to "Customer Service" and choose "Customize your accounts."
Some deposits take longer than others to appear online. Cash deposits should show as pending transactions immediately. If you deposit both cash and checks, you will see your cash available immediately, but you may not see your checks. Keep in mind that checks are considered uncollected until they clear the financial institution they were drawn from. If you have questions about check clearing time frames or holds please send us a Secure Message through eBanking or call one of our locations.
Mobile Deposits are handled 3 times a day. Files are uploaded at 8:00 am, 11:00 am and 3:00 pm. All deposits made after 3:00 pm will appear in the 8:00 am batch.
Duplicate pending charges will usually be automatically removed from your pending transactions within a couple of days. These duplicate transactions originate with the merchant, not with the bank. If the merchant will not assist you, or if the duplicate charge remains you can send us a Secure Message through eBanking or contact us and we will be more than happy to assist you.
To access your eStatements, log in to online banking and hover over 'Accounts' on the top menu. You will then need to select "Account Statement" in the list of menu options. You will then be presented with the eStatement disclosure and email verification. Once you have verified your email and accepted the disclosure you will be able to access your eStatement. You will need to have an appropriate PDF viewer installed in order to view your eStatements.
Statements are available electronically up to 12 months in the past instantly when you enroll in eStatements. You can build up to 18 months of past eStatements.
When logged in to online banking, select the account you wish to view. Click the check number to open a pop-up image of that item. You can then view the item, front and back, and print the item out if you so wish. If you are having trouble viewing the check images ensure that your pop-up blocker is disabled.
You can contact Bill Pay by selecting 'Administration' from the top menu and then 'Contact client services' from just below the top menu. A window will open up providing you with a phone number to call them directly or a web form to fill out so they can contact you via email.
If you prefer to speak with someone locally, you can send us a Secure Message through online banking, or call or come by the branch of your choice and we can assist you to get the issue resolved.
Absolutely! Simply click on the "Add memo" next to the payee. Only PEP payees (person to person electronic payments) or payees receiving a physical check have the "Add memo" option.
Once a payment is "sent," you will see the transaction in your activity the following day. For example, if you create a payment that is sent on a Monday, then you should expect to see the transaction appear in your pending activity on the next day, Tuesday.
You can modify a payment anytime before it is sent. The payment will appear in your Payment Outbox and will have the options that are available to you out to the right. Select 'Cancel' or 'Edit' to make any changes to the scheduled payment.
There are two ways to do this. The first way is to select a payee from the left side menu, and choose 'Set up automatic' under the 'Payment Option' heading. Once selected, you'd like to make a manual (one-time) payment or to pay automatically at regular intervals. Select the option to pay automatically at regular intervals. This will display new options for setting up payment amount, frequency, and start and stop dates. Once you are satisfied with your options, select 'Save Changes.'
If you have a payment that is created or scheduled to be sent on a weekend or holiday, it will be sent the following business day. Keep this in mind when setting up automatic payments too!
The retention period for bill payment history is 2 years.
Our Management Team Careers Mobile Banking
We will be glad to help. Please give us a call during business hours.
1.256.878.8799 or 1.877.606.2265
For help after business hours please call
How can we help
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